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Liberty - IT Operations Manager - Sta Lucia

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Descrição da vaga

  • The Business Operations Manager acts as the single point of contact 24x7 across IT for Level 2 & 3 Application Support. Supports crucial business applications across Mobile (Prepaid + Postpaid) and Fixed services.
  • He/she will Provide BSS application support as well as Billing Operations.
  • He/she will drive operational initiatives to reduce cost of IT operations, while increasing availability and improving quality, and NPS.

Responsabilidades e atribuições

  • Manage everyday Level 2 & 3 Support to ensure the specified KPI’s are always met
  • Provide BSS as a Service support to external customers as a standalone line of Business.
  • Manage execution of all Bill Cycles and Bill Run days.
  • Develops effective and productive working relationships with key stakeholders to ensure delivery of excellent customer service across all functions.
  • Accountable for overseeing operational service reviews, to receive feedback on the team performance, that can be used to generate enhanced working practices and improved inter-working relationships

Requisitos e qualificações

Preferred education/ qualifications:                                

·      Bachelor’s degree in Computer Science, IT, Business Administration, or a related field.

·      Experience: 5+ years of experience in IT operations or service delivery, with at least 2-3 years in a management or leadership role.

·      Industry: Proven experience working within the Telecommunications or a similar service provider industry.

·      BSS/Billing: Demonstrable experience managing BSS platforms and overseeing critical billing operations.-

Vendor Management: Proven track record of managing MSPs or key IT vendors, including contract and SLA performance.


Etapas do processo

  1. Etapa 1: Cadastro
  2. Etapa 2: Entrevista Page
  3. Etapa 3: CV Enviado
  4. Etapa 4: 1st Hiring Manager Interview
  5. Etapa 5: 2nd Hiring Manager Interview
  6. Etapa 6: 3rd Hiring Manager Interview
  7. Etapa 7: 4th Hiring Manager Interview
  8. Etapa 8: Background Check
  9. Etapa 9: Oferta
  10. Etapa 10: Contratação

Acerca de Page Resourcing

Page Resourcing es una marca de PageGroup, líder mundial de reclutamiento y selección especializada.

 

Trabajamos en conjunto con grandes clientes a nivel nacional y mundial, apoyándoles con todas sus necesidades de reclutamiento, desde niveles junior como contrataciones de becarios hasta directores de empresas.

 

Con el ADN de PageGroup, Page Resourcing cuenta con el amplio conocimiento de mercado para dar la consultoría que sus clientes y candidatos requieren para sus procesos de reclutamiento y selección.

https://www.youtube.com/watch?v=N4IfntD2AOA

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