ARS - Customer success manager- Guadalajara

Aeries is a technology services organization with portfolio and engagement models that are designed to provide the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform a client’s business operations.

•  Renew and grow a set of customer accounts by proactively anticipating needs, using technology and automation to provide an excellent customer experience measured by revenue retention and customer product usage.
• Collaborate with other Customer Success and Digital functions to ensure digitally led customer journeys are operating effectively and reported on accurately.
• Increase overall client satisfaction through Net Promoter Score and other customer feedback surveys.
• Provide a seamless and ‘best in class’ customer experience through all phases of the customer lifecycle - coordinating with the client implementation and project teams, administrative staff, IT Team, and users of the Client applications.
• Collaborate internally to be the voice of the customer across other departments, including with the sales, expansion, services, marketing, finance, customer transactions and operations teams.
• Be heavily intertwined with the Expansion Sales team in spotting, qualifying, and passing on expansion leads.

Required Experience/Skills (0-3 yrs):

•      Excellent communication and relationship management skills, with the ability to manage multiple stakeholders and high-level executives.

•      Data analysis and creative problem-solving ability, with a natural curiosity around the client’s business needs.

•      High level of resilience and a positive attitude when faced with adversity.

•      Passionate about technology with a solution-centric mindset and identifying solutions to make your customers successful.

Preferred Experience/Skills:

•      Experience in CRM applications such as Salesforce.

Only candidates living in Guadalajara or nearby

• English level - C1 / C2 (written - spelling/grammar & apoken)
• Working Scheme - Hybrid (4 days office / 1 day HO)
• Experience working for IT Consultancy Services, Telecommunication or Technology companies.

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Trabajamos en conjunto con grandes clientes a nivel nacional y mundial, apoyándoles con todas sus necesidades de reclutamiento, desde niveles junior como contrataciones de becarios hasta directores de empresas.

Con el ADN de PageGroup, Page Resourcing cuenta con el amplio conocimiento de mercado para dar la consultoría que sus clientes y candidatos requieren para sus procesos de reclutamiento y selección.